Some people make the mistake of disregarding customer service when running an online business. The problem with this is that most people who use online businesses expect a great customer service experience. The simple fact is this: people are more likely to buy from you when you treat them like people instead of sales. Say you create your web page and sit back and wait for the money to come in, you may make a little money. But you aren?t going to make near as much as you could if you gave these customers a good reason to come back to you. Offering excellent customer service is actually pretty easy. You can give your customers a better experience right now with the following ideas.
You should always respond to any questions or comments in a timely manner. It?s best if you respond to them the same day, or the next day at the latest. The messages you send should always be personally written by you. Do not rely on automated messages that do not address the person?s specific question. If you address all questions, inquiries and complaints promptly and in a personal manner, people will notice that you really care about their concerns. Suppose you had an offline business; would you keep people who called you on hold for hours before you answered their calls? Of course not! One curious and true thought about using IM business tools or approaches is success will depend on the skill with which any person brings to the table.
People love case studies, and we will not provide one but you could do one on FreebieJeebies as it applies to IM. Even though we are making an obvious point, we want to really drive this home with you especially if you are new to the game.
It all begins with awareness about your self and what you do in your business, and that awareness can actually cause you to implement positive changes for the better. Everything you will ever do in business does not exist in isolation and draws from different directions.
If you are familiar with testing and tracking, then you have a very good idea that the small pieces we mentioned are what you test with any type of campaign.
You could also run a giveaway. People will take the incentive to contact you. This doesn?t mean you have to give every customer something for free. You can make the contest run in any manner you choose. People get very happy when they win. Choosing the winner could be as easy as picking a random winner from those who respond to your question. You could ask a simple trivia question or ask for feedback on your business. Regardless of the type of question you ask, be prepared to receive lots of responses. You might even get mail from people who are not on your list yet!
Offer support for your products.
There are still people who have a hard time grasping technology. Offering free support to those who ask for it is a great way to keep your customers happy. You?ll find that they will then recommend you to their friends. Your customers will tell their friends, and they will tell their friends, and so on and so forth. Your business will grow, as will your bottom line, when you show your customers that you care about them more than as just money makers. Offering free service shows this. All web based businesses have certain characteristics that arise solely because it is the internet. Those who are experienced fully realize the net is a highly dynamic environment and much more than the offline, for the most part.
We will say that a lot of times business on the net can have to adjust to changes due to so many people abusing something. Hopefully you will find our discussion on the merits of Wealthy Affiliate as something that can be easily integrated with your present methods. Usually some methods can be related in some way to other things that may eventually become issues, overall. But still, even with that said you should not be afraid to try something new, either.
Good customer service is smart business. Check with other internet marketers to see what kind of customer service they offer. You will quickly see how those who give good customer service are bringing in more sales than those who pay no attention to keeping their customers happy. Your business depends on the customers you have, who are real, live people. They aren?t only accounts that pay you to work. By treating them as individuals, and using kindness and understanding, you?ll create return customers. Very few methods existing in internet marketing can be applied to every single business out there because there is too much variety. We will be very hard pressed to ever believe a business cannot take an additional technique and make it work for them.
Remember that the web is a highly dynamic environment, and lots of people have lost their main source of income overnight due to forces beyond their control. So do not allow that to happen to you, and we talk about expanding marketing efforts all the time for that reason. It is tempting to fall into the whole thing about an autopilot income and business using One Minute Commissions or some other approach, but beware because that can be dangerous. If you want to build a long-term business on the web, then you have to be the business person and maintain your dedication while you continue to prosper.
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